Kurthi set

Delivery Policy

1. Processing Time

• All orders are processed and dispatched within 1-3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

• We use a variety of trusted courier services to deliver your products.
• Delivery times may vary based on your location, but we aim to deliver most orders within 5-7 business days after dispatch.
• Once your order is shipped, you will receive a tracking number via email, allowing you to track your package.

3. Shipping Charges

• Shipping charges are calculated based on the total weight and destination of your order.
• Any applicable shipping fees will be displayed at checkout before you finalize your purchase.

4. Order Tracking

• After your order has shipped, you will receive an email with a tracking link.
• Please allow up to 24 hours for the tracking information to be updated by the courier service.

5. International Shipping

• We currently only ship within India. We do not offer international shipping at this time.

6. Important Delivery Notes

• We are not responsible for delays caused by the courier service or unforeseen circumstances such as natural disasters or public holidays.
• Please ensure your shipping address is accurate and complete to avoid delays.
• If your package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

Returns & Exchanges Policy

1. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you are eligible for an exchange or a full refund. To process this, you must:

• Provide a proper and uncut video of the product being unboxed.
• Send clear photos of the damaged or incorrect item.
• Contact us via WhatsApp on 9843026355 or by email at Momsloveclothings@gmail.com within 24 hours of delivery.

2. Size Exchanges

We understand that finding the perfect size can be a challenge. You are eligible for a size exchange if:

• The item is unworn, unused, and in its original, undamaged packaging.
• You are responsible for the additional shipping costs associated with the size exchange.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team with your order number and a clear description of the issue.

4. Contact Information

For any questions or concerns about your order, please contact us at:

Email: Momsloveclothings@gmail.com

Phone: 9843026355

Address: Thira Trends Narayani, 19, 4th cross street extension Gandhinagar, Sundarapuram Coimbatore-641024